Privacy Policy

Last Updated: August 2026

WAPilotAI ("we", "our", or "us") respects your privacy and is committed to protecting your personal information.

This Privacy Policy explains how we collect, use, process, and protect information when you use:

• WAPilotAI Chrome Extension
• WAPilotAI website
• WAPilotAI AI services

By using WAPilotAI, you agree to the practices described in this Privacy Policy.

1. Who We Are

WAPilotAI provides an AI-powered assistant designed to help businesses communicate more effectively through WhatsApp Web.

Our services help users:

• translate business conversations
• summarize customer messages
• generate professional replies
• improve multilingual communication

Contact:
Email: support@wapilotai.com

2. Information We Collect

We collect only information necessary to provide and improve our services.

2.1 Account Information

Depending on your account setup, we may collect:

• email address
• account identifier
• subscription information
• payment status

2.2 WhatsApp Web Conversation Data

The Chrome extension runs on WhatsApp Web and observes the open chat’s DOM so it can show Translate / Summary controls next to incoming messages. That local observation is required for the UI and stays in your browser until you trigger an AI action.

When you click an AI feature (Translate, Summary, Polish, etc.), the extension may send:

• the selected message text
• your draft reply (for Polish)
• recent conversation context from the open chat (typically the last few messages)

to the WAPilotAI backend, which forwards the request to AI model providers to generate a result.

Important:

• Network transfer of message content happens only when you actively request an AI feature.
• WAPilotAI does not permanently store WhatsApp message bodies in its application database.
• You will be asked to confirm AI processing consent in the extension before the first AI call.

2.3 Technical Information

We may collect:

• browser type
• extension version
• operating system
• anonymous usage statistics
• error logs

This helps us improve reliability and security.

3. How We Use Your Information

We use information to:

• provide AI translation services
• generate reply suggestions
• improve product performance
• manage subscriptions
• prevent abuse
• provide customer support
• maintain security

We do not sell your personal information.

4. AI Processing

WAPilotAI uses third-party artificial intelligence providers to provide AI features.

When you request AI assistance:

Your selected message
        |
        |
WAPilotAI Backend
        |
        |
AI Processing Provider
        |
        |
Generated Result

Your data may be processed by providers such as:

• Google Cloud Translation LLM (TLLM — translation)
• OpenAI (GPT-5 mini — polish and summary)
• cloud infrastructure providers hosting the WAPilotAI API
• Creem (payment / subscription provider)

Provider retention policies apply to content sent for inference. We configure providers for service delivery and do not use customer conversations for advertising.

5. WhatsApp Data Privacy

WAPilotAI operates as an assistant tool on top of WhatsApp Web.

We:

• process message content for AI only when you trigger a feature
• do not access WhatsApp contacts as a separate data set
• do not sell conversation data
• do not use customer conversations for advertising

Users remain responsible for ensuring they have appropriate authorization to process customer communications.

6. Payment Information

Payments are processed by third-party payment providers.

Examples:

• Stripe
• Creem
• Alipay

WAPilotAI does not store complete payment card information.

Payment providers process:

• payment details
• billing information
• transaction status

according to their own privacy policies.

7. Data Storage and Security

We use reasonable technical and organizational measures to protect user information.

Security measures may include:

• HTTPS encryption
• access controls
• secure API authentication
• limited employee access
• encrypted storage where appropriate

However, no online service can guarantee absolute security.

8. International Data Transfers

WAPilotAI serves users globally.

Your information may be processed in countries other than your own.

Where required, we use appropriate safeguards for international data transfers, including contractual protections and provider security commitments.

9. GDPR Rights (European Users)

If you are located in the European Economic Area (EEA), United Kingdom, or Switzerland, you may have rights including:

Right of Access

Request information about your personal data.

Right to Correction

Request correction of inaccurate data.

Right to Deletion

Request deletion of your personal information.

Right to Restriction

Request limitation of processing.

Right to Data Portability

Request your data in a commonly used format.

Right to Object

Object to certain processing activities.

To exercise these rights:
Email: support@wapilotai.com

10. Legal Basis for Processing (GDPR)

Where GDPR applies, we process personal information based on:

Contract Performance

To provide WAPilotAI services.

Example:

• AI processing requests
• subscription management

Legitimate Interests

To:

• improve service reliability
• prevent abuse
• maintain security

Consent

Where required:

• optional analytics
• marketing communication

11. California Privacy Rights

California residents may have rights under CCPA/CPRA, including:

• knowing what personal information is collected
• requesting deletion
• requesting correction
• opting out of sale/sharing

WAPilotAI does not sell personal information.

12. Data Retention

We keep information only as long as necessary.

Examples:

• Account information: while your account remains active
• Payment records: according to financial and legal requirements
• AI conversation data: only as necessary to provide requested services or improve functionality according to your settings

Users may request deletion of their data.

13. Account and Data Deletion

You may request deletion of your account and associated personal information.

Contact: support@wapilotai.com

We will process requests according to applicable privacy laws.

14. Children's Privacy

WAPilotAI is designed for business users.

We do not knowingly collect personal information from children under applicable legal age requirements.

15. Changes to This Privacy Policy

We may update this Privacy Policy from time to time.

The updated version will be published on this page with a revised date.

16. Contact

Privacy questions:

Email: support@wapilotai.com
Website: https://wapilotai.com